# Refund policy

Last updated: 2026-11-04

This policy explains when payments for Omne are refunded. Omne is operated by NM Media LLC ("we", "us"), 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States.

It is part of our [Terms of Service](https://omne.so/nl/juridisch/voorwaarden).

## Omne's plans

Omne has a free plan with no deadline that needs no card, so you can try Omne before you pay. There is no separate free trial of paid plans.

Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until you cancel. You can cancel at any time in your settings. Your plan stays active until the end of the period you paid for, and you are not charged again.

Charges for Omne show as OMNE.SO on your card or bank statement.

Payments are not refunded for periods that have already started, monthly or yearly, unless the law says otherwise or one of the exceptions below applies.

## Exceptions

We refund a payment when:

- you were charged twice for the same thing
- a problem on our side kept you from using Omne and we could not fix it
- the law where you live gives you a right to a refund (see below)

Any other refund is a one-off decision, made case by case. It does not change this policy or create a right to the same outcome later.

## Buying from a store on Omne

When you buy from a creator's store on Omne, the creator is the seller, not us. They take the payment with their own Stripe account and set their own refund policy, so ask them for a refund.

## Merch

Merch on omne.so is sold, printed and shipped by Fourthwall, the merchant of record for those orders, and Fourthwall's return terms apply. Every merch order has a quality guarantee: if there is a print error or a visible quality issue, the item is replaced or refunded. Email support@omne.so with your order number and a clear photo of the issue.

## Your rights under the law

Some countries give consumers rights that no policy can take away, and nothing in this policy limits them.

If you live in the EU, the EEA or the UK and buy as a consumer, you can usually cancel an online purchase within 14 days. When you ask for a paid plan to start right away and cancel within those 14 days, we refund what you paid, less the share for the days you already had.

If you live in Brazil, the Consumer Defense Code lets you withdraw from an online purchase within 7 days.

Where one of these rights applies, we honor it. Contact us within the time the law gives you.

## Chargebacks and payment disputes

If something is wrong with a payment, please email us first. We answer every request, and most problems are solved faster through us than through your bank.

If you dispute a payment for a plan you used, we will answer the dispute with our records, such as your plan, your agreement to the Terms and your use of Omne. None of this limits a right your bank or card issuer gives you.

## How to ask for a refund

Email support@omne.so from your account's email address, with the date and amount of the charge and why you are asking.

When a refund is approved, it goes back to the payment method you used. Your bank or card issuer can take 5 to 10 business days to show it on your statement.

## Changes to this policy

We may update this policy, and the date at the top shows the latest change. The version in force when you paid applies to that payment.

## Contact

Email support@omne.so, or write to NM Media LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States.