Troubleshooting
When something doesn't work as it should.
10 articles
- The sign-in code did not arriveWhat to check when Omne's 6-digit sign-in code does not reach your inbox, including invite-only and too many requests.
- The sign-in code was rejectedWhy Omne can refuse a 6-digit code, the limits on wrong attempts, and what to do when you are locked out.
- Omne says it is invite-onlyWhy Omne shows 'Omne is invite-only for now' during the private beta, who can get in and how to be added.
- This link has run out or was already usedWhy the sign-in email button shows 'This link has run out or was already used' and how to get a fresh one.
- Sign-in with a provider does not workWhat to do when Continue with Google, GitHub, LinkedIn, Facebook, Discord or Twitch fails or says it is not connected.
- My workspace invitation link does not workWhat to check when a workspace invite link from Omne only opens the front page, does not open the workspace, or has expired.
- A connected account says it needs reconnectingWhat 'Needs reconnecting' means for a connected account in Omne and how to reconnect, or remove it.
- A sync source stopped syncingWhat the messages on a Sync sources card mean when RSS, Readwise or another source stops bringing items into your Library.
- A post says Didn't postWhy a scheduled post in Omne fails, what the platform's message means, and why Omne never retries it by itself.
- Contact support and what to includeHow to message Omne's support team, which topic to pick and which details help them fix your problem faster.
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How Omne fits togetherOmne is organised around workspaces. Each one holds a business's research, writing, plans, numbers and store, and the sidebar groups those into a few areas.Getting startedSet up your workspaceSign in with an email code, name your workspace, choose personal or team, and invite the people who will work in it.Getting startedWhat Discover is and how to read itDiscover is a shared catalogue of public posts, ads, creators and brands, scored by how far each post went past its creator's usual, with lists and saves that stay yours.DiscoverWhat the Library is and what it holdsThe Library is the one searchable place in Omne for your docs, cards, tables, saved posts, links and highlights. Here is what each kind is and how to find your way.LibraryWhat Ask AI is and how to start a chatAsk AI is a chat in your workspace that runs on your own AI account and can use the services you have connected. Here is how to set it up and what to ask.Ask AIDiscoverFind the posts, ads and formats that work.Creators and brandsFollow the people and brands you learn from.Strategy and analyticsYour plan, your numbers and what to do next.LibraryDocs, notes, links, highlights and boards in one place.Ask AIChat on your own AI account, with your work as context.Planner and publishingDrafts, the calendar and connected accounts.StoreProducts, prices, coupons, customers and your storefront.EmailSubscribers, broadcasts, sequences and sign-up forms.LinksShort links, domains and what each click did.CommunityPosts, members and the leaderboard.IntegrationsThe services Omne connects to and how to set each up.Agents and MCPBring your own agent and connect outside tools.Apps and extensionThe browser extension, desktop and phone.Plans and billingPlans, limits, AI credits, invoices and cancelling.People and workspacesWorkspaces, seats, roles, clients and invitations.Privacy and securityYour data, trash, exports and deleting an account.TroubleshootingWhen something doesn't work as it should.