Contact support and what to include

Open the form

Use contact support from anywhere in Omne. The form is also at app.omne.so/support. If you are signed in, your name and email are filled in.

Fill it in

1. Name and Email.
2. Topic: General question, Technical issue, Billing, Partnership or Other.
3. Subject, a short summary.
4. Message, with the details below.
5. Click Send message. You see "Message sent". Replies come to the email you gave.

Details that help

• What you were trying to do and what happened instead, quoting any message exactly.
• The address you sign in with, and whether you use a code or a provider.
• Your user ID. Open Settings, Profile and click the copy icon on User ID.
• The workspace ID, from Settings, Workspace, in the Workspace ID row.
• The platform involved, if a connected account or post is the problem.
• The time it happened.

Never send a sign-in code or a key.

If you cannot sign in

Write from another device or email address, and say which address cannot get in. See The sign-in code did not arrive.

Billing and privacy

Choose Billing for plan questions. Privacy requests such as access or deletion go through the same form. The privacy policy says Omne answers within 30 days.